RETURNS AND REFUND POLICY
At MapleManors, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, eligible items may be returned in accordance with the terms below.
Please read this policy carefully before requesting a return or refund.
1. 30-DAY RETURN POLICY
Eligible items may be returned within 30 calendar days of delivery.
The 30-day return period begins on the date your order is marked as delivered by the applicable carrier.
To be eligible for a standard return, the item should generally be:
• In its original condition.
• Unused and free from customer-caused damage.
• Returned with the original packaging where reasonably possible.
• Returned with any accessories, components, or parts originally included with the product.
• Accompanied by proof of purchase or sufficient order information.
A return request submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.
2. HOW TO REQUEST A RETURN
Before returning any item, please contact our customer service team at:
Email: maplemanors@help-contactus.com
Typical Response Time: 24–48 hours
Please include:
• Your order number.
• The name or email address used to place the order.
• The item you would like to return.
• The reason for the return.
• Photos or videos where relevant.
Please do not send a return without first contacting us.
Once your return request has been reviewed and approved, our customer service team will provide you with the appropriate return instructions and return address.
Unauthorized returns may experience delays or may not qualify for a full refund.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact us within 7 calendar days of delivery.
This 7-day reporting period applies specifically to issues such as:
• Items damaged during delivery.
• Products with significant manufacturing defects.
• Incorrect items received.
• Missing components or parts.
• Significant discrepancies between the product received and the item ordered.
Please provide clear photographs or videos showing the issue whenever reasonably possible.
Once we review the information provided, we may offer an appropriate resolution depending on the circumstances, which may include:
• A replacement.
• A full refund.
• A partial refund.
• Another appropriate solution agreed upon with the customer.
Please do not discard, return, repair, or alter a damaged or defective product before receiving instructions from our customer service team.
4. HANDCRAFTED PRODUCTS
Many MapleManors products are handcrafted.
Because handcrafted products are individually made, slight variations may naturally occur between pieces.
These may include minor differences in:
• Color.
• Texture.
• Finish.
• Shape.
• Decorative details.
• Distressing or aged effects.
• Dimensions.
These natural variations are part of the handcrafted character of the product and do not necessarily constitute a defect.
However, significant damage, manufacturing defects, missing parts, or receipt of an incorrect product should still be reported to us within 7 days of delivery.
5. CHANGE-OF-MIND RETURNS
You may request a return within 30 days of delivery if you simply change your mind or decide that the product is not suitable for your needs.
For change-of-mind returns:
• The product must meet the return eligibility requirements described in this policy.
• The customer is generally responsible for return shipping costs.
• Original shipping charges are generally non-refundable.
• Any Priority Shipping charges paid at checkout are generally non-refundable.
• The product must be returned to the address provided by our customer service team.
Please contact us before sending the product back.
6. RETURN SHIPPING COSTS
For returns requested because of personal preference, change of mind, ordering the wrong item, or similar customer-related reasons, return shipping costs are the responsibility of the customer.
If an item is confirmed to have arrived damaged, defective, or incorrect due to an issue attributable to MapleManors or the fulfillment process, we will provide appropriate return, replacement, or refund instructions.
Please do not independently purchase return shipping for a damaged, defective, or incorrect item before contacting us, as unauthorized shipping expenses may not be reimbursable.
7. REFUND DEDUCTIONS
Returned products are inspected after they are received.
Where a returned item does not meet the return conditions described in this policy, a deduction may be applied to the refund.
Depending on the condition of the returned product and the circumstances of the return, the deduction may be up to 50% of the applicable refundable product amount.
A deduction may apply where, for example:
• The item shows signs of use beyond what is reasonably necessary to inspect it.
• The product has been damaged after delivery due to improper handling by the customer.
• Parts, accessories, or components are missing.
• Original packaging is missing or significantly damaged where this materially affects the condition or resale value of the product.
• The returned product is incomplete.
• The product has been altered, modified, repaired, or otherwise changed by the customer.
• The condition of the returned item materially reduces its resale value.
• A return is sent without following the return instructions provided by our customer service team and this results in additional costs or loss.
The maximum deduction is not automatically applied to every return.
The amount of any deduction will depend on the actual condition of the returned item and the circumstances of the return.
Where applicable, we may explain the reason for the deduction when processing the refund.
8. REFUNDS
Once an eligible returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, the applicable refund will be issued to the original payment method.
Refunds are generally initiated after the return has been reviewed and approved.
After a refund is issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer, PayPal, or other payment provider.
MapleManors does not control the processing time of your financial institution after the refund has been issued.
9. ORIGINAL SHIPPING CHARGES
For standard change-of-mind returns, original shipping charges are generally non-refundable.
This includes:
• Standard Shipping fees.
• Priority Shipping fees.
• Additional shipping fees paid for upgraded delivery services.
If an order qualifies for a refund because MapleManors sent an incorrect item or the product was confirmed damaged or defective, shipping-related costs will be reviewed as part of the resolution.
10. FREE SHIPPING ORDERS
If your original order qualified for Free Standard Shipping, the absence of an original shipping charge does not affect your ability to request an eligible return.
However, customers remain responsible for applicable return shipping costs on change-of-mind returns.
Refund deductions may also apply if the returned product does not meet the return conditions described in this policy.
11. ORDER CANCELLATIONS
Orders may be canceled only before they enter processing or production.
Once an order has entered processing or production, the order cannot be canceled.
Because many MapleManors products are handcrafted, production may begin shortly after the order enters processing.
If you wish to cancel an order, please contact us as soon as possible.
Submitting a cancellation request does not guarantee cancellation if processing or production has already begun.
If an eligible order is successfully canceled before processing or production begins, the applicable payment will be refunded to the original payment method.
12. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned because of:
• An incorrect address.
• An incomplete address.
• Failed delivery attempts.
• Failure to collect the package.
• Refusal of delivery.
additional shipping, return shipping, handling, or related costs may be deducted from any applicable refund.
Depending on the circumstances and condition of the returned item, the refund deduction may be up to 50% of the applicable refundable product amount where permitted under this policy and applicable law.
Please refer to our Shipping Policy for additional information regarding incorrect addresses and unsuccessful deliveries.
13. REFUSED OR UNCLAIMED PACKAGES
Packages that are refused, repeatedly undeliverable, or not collected from the carrier may be returned to the sender or otherwise handled according to the carrier’s procedures.
If the package is successfully returned and eligible for a refund, the refund may be reduced to account for:
• Original shipping costs.
• Return shipping costs.
• Carrier charges.
• Handling expenses.
• Reduction in product value caused by the condition of the returned item.
Any applicable deduction will be determined based on the actual circumstances and will not exceed the limits described in this policy.
14. ITEMS THAT MAY NOT QUALIFY FOR A FULL REFUND
An item may not qualify for a full refund where:
• It is returned outside the 30-day return period.
• It has been used, altered, modified, or customer-damaged.
• Significant parts or accessories are missing.
• The item is returned in a materially different condition from the condition in which it was delivered.
• Customer-caused damage materially affects its condition or resale value.
• The return does not comply with the instructions provided by our customer service team.
Depending on the circumstances, we may decline the return where permitted by applicable law or issue a reduced refund subject to the maximum 50% deduction described above.
15. RETURN ADDRESS
Please do not send products back without prior authorization.
MapleManors uses different fulfillment and return locations depending on the product, destination, and circumstances of the return.
Once your return request has been approved, our customer service team will provide you with the appropriate return address and return instructions.
Sending an item to an address obtained from the original parcel, carrier label, website, or another source without our return authorization may result in delays or the return not being received at the appropriate facility.
16. EXCHANGES AND REPLACEMENTS
Where appropriate, we may offer a replacement instead of a refund.
Replacement eligibility depends on factors including:
• Product availability.
• The nature of the reported issue.
• The condition of the original item.
• Shipping destination.
• Whether the issue can reasonably be resolved through replacement.
If a replacement item is unavailable, another appropriate resolution may be offered.
17. LOST RETURNS
Customers are responsible for ensuring that change-of-mind return packages are shipped using an appropriate and trackable method.
We recommend keeping your return receipt and tracking information until your return has been completed.
MapleManors cannot guarantee a refund for a return package that is lost before it reaches the authorized return location, except where responsibility is otherwise imposed by applicable law.
18. ABUSE OF THE RETURN POLICY
We reserve the right to review and, where reasonably justified, limit return privileges in cases involving suspected fraud, repeated abuse of the return process, intentionally damaged products, false claims, or other misuse of this policy.
Any such action will be taken subject to applicable law.
19. CONSUMER RIGHTS
Nothing in this Returns and Refund Policy is intended to exclude, restrict, or modify any consumer right, guarantee, remedy, or protection that cannot lawfully be excluded under applicable law.
Where mandatory consumer protection law provides rights that are more favorable than the terms of this policy, those mandatory rights will apply.
20. CONTACT US
If you have questions regarding a return, refund, damaged item, defective product, or incorrect order, please contact us:
Email: maplemanors@help-contactus.com
Typical Response Time: 24–48 hours
Website: maplemanors.com