SHIPPING POLICY

This Shipping Policy applies to all orders placed through maplemanors.com (hereinafter referred to as “MapleManors,” “we,” “us,” or “our”). By placing an order on our website, you agree to the shipping terms described below. Please review this policy carefully before completing your purchase.

1. PRODUCT ORIGINS & FULFILLMENT

MapleManors is a home décor brand that works with experienced makers and suppliers to source quality materials and create distinctive decorative pieces for the home.

Our warehouses are located in several regions around the world, with most of our facilities located in North America and Oceania, including the United States and Australia.

Depending on product availability, order destination, and inventory location, orders may be shipped from different fulfillment locations.

We work with a variety of international and local logistics providers. For orders delivered within the United States, final-mile delivery is typically handled by USPS, UPS, or another local carrier.

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2. ORDERING

Orders can be placed directly through maplemanors.com.

After successfully placing an order, you will receive an order confirmation email containing your order number and order details.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing available tracking information.

If you have not received your order confirmation email within 6 hours of placing your order, please check your spam or junk folder first.

If you still cannot locate the email, please contact us at:

maplemanors@help-contactus.com

Our customer service team typically responds within 24–48 hours.

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3. ORDER PROCESSING & HANDCRAFTED PRODUCTS

Most orders begin processing within approximately 1–2 business days after payment has been successfully confirmed.

Please note that many MapleManors products are handcrafted. Handcrafted products may require additional production time before they are ready to ship.

Production time may vary depending on the product, order volume, product availability, handcrafting requirements, promotional periods, and peak holiday seasons.

Priority Shipping provides priority order handling and a faster shipping service where available, but it does not eliminate the production time required for handcrafted products.

If we are unable to process your order because of incomplete payment information, an incorrect shipping address, or other order-related issues, processing may be delayed.

Once an order has entered processing or production, it cannot be canceled.

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4. TRACKING INFORMATION

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take approximately 2–3 business days to become active after the shipping confirmation email is sent.

For international or cross-border shipments, tracking may not update continuously during every stage of transit. Final-mile tracking may become active once the package is transferred to the local carrier in the destination country.

For deliveries within the United States, final-mile delivery is typically completed by USPS, UPS, or another local carrier.

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5. ESTIMATED SHIPPING TIMES

Estimated shipping times vary depending on the destination, carrier, product type, customs procedures, and external conditions.

The estimated shipping times below are calculated from the date your order is shipped and do not include any additional production time required for handcrafted products.

These delivery times are estimates and are not guaranteed.

Handcrafted products may require additional production time before shipment.

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6. POSSIBLE SHIPPING DELAYS

Although we work to deliver orders within the estimated timeframes above, occasional delays may occur due to circumstances outside our reasonable control, including:

• Severe weather
• Labor disputes or strikes
• Peak holiday seasons
• High order volumes
• Customs clearance
• Large or oversized items
• Carrier delays
• Transportation disruptions
• Incorrect or incomplete delivery information

If your order experiences a significant delay, please contact our customer service team. We will assist you in reviewing the shipment status.

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7. SHIPPING OPTIONS & RATES

We currently offer the following shipping options:

Standard Shipping

Standard Shipping costs $6.99 for orders under $49.99.

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Free Standard Shipping

Orders of $49.99 or more qualify for FREE Standard Shipping.

Free shipping applies only to the Standard Shipping option.

If Priority Shipping is selected, the applicable $9.99 Priority Shipping fee will still apply.

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Priority Shipping

Priority Shipping is available for $9.99 and includes:

• Priority order handling
• Faster shipping service where available

Please note that Priority Shipping does not eliminate the production time required for handcrafted products.

Delivery times may still be affected by product availability, production requirements, carrier conditions, customs procedures, weather, and other circumstances outside our control.

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8. INTERNATIONAL DELIVERY

International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

These charges, where applicable, are determined by local customs authorities and are outside MapleManors’ control.

Unless otherwise stated at checkout, customers are responsible for any applicable import duties, customs charges, taxes, or other fees imposed by their local government.

Customs clearance may also result in additional delivery delays.

For information regarding possible customs charges, please contact the appropriate customs authority in your country.

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9. INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error in your shipping address, contact us as soon as possible at:

maplemanors@help-contactus.com

We will make reasonable efforts to assist you. However, once an order has entered processing, production, or has already shipped, we cannot guarantee that the shipping address can be changed.

MapleManors cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply if the order needs to be reshipped.

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10. REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for accepting or collecting their packages when delivery is attempted.

A package may be considered refused or unclaimed when:

• The customer refuses delivery;
• Multiple delivery attempts have been made but the package remains unclaimed;
• The customer fails to collect the package from the carrier within the required time;
• Delivery cannot be completed because of incorrect or incomplete customer-provided information.

Refused or unclaimed packages may be returned to the sender or handled according to the carrier’s procedures.

Any refund, if applicable, may be reduced by shipping costs, return shipping costs, handling costs, or other expenses incurred as a result of the unsuccessful delivery.

For more information regarding refunds and possible deductions, please refer to our Returns and Refund Policy.

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11. LOST OR SIGNIFICANTLY DELAYED PACKAGES

If your order appears to be significantly delayed or lost in transit, please contact us so that we can review the shipment with the carrier.

If a package is confirmed lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Packages marked as successfully delivered by the carrier may require additional investigation before a replacement or refund can be approved.

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12. CONTACT US

If you have any questions regarding shipping, tracking, delivery, or your order status, please contact our customer service team:

Email: maplemanors@help-contactus.com

Response Time: Typically within 24–48 hours